Charlie Hendry (Director)

Charlie is an independent consultant specialising in strategy, leadership and change management. He has clients in both public and private sectors and is consulting on business transformation, outsourcing opportunities and leadership development. Examples of recent and current clients include Serco, Babcock,, PWC, DNV, Warwick Business School (with whom he is developing a new Strategic Leadership Masters Programme), Raytheon, Xchanging and the NHS. He is an experienced executive coach and is an Associate of Warwick Business School and the London Centre for Leadership.

Charlie is an experienced and successful leader with a powerful track record of achievement. He was a career officer in the UK Fire & Rescue Service with key appointments as Head of Officer Training & Development in London, Assistant Commissioner and Head of Operations in London, Chief Executive in Kent, and national President of the Chief Fire Officers’ Association. In this latter role he achieved significant change in the fire service’s national role and contribution, and regularly advised the UK Government on national policy. This was extended to offering advice and expertise to fire agencies in the USA and Europe. In the1990s he conducted ground-breaking research into critical incident decision making, and in 2005 he developed the national leadership model for the UK fire and rescue service which still underpins national training and development.

He transformed Kent from a mediocre performer to the UK’s best service from 2005 to 2010. He applied this experience and expertise to a broader context in leading cross agency work with other agencies in Kent, promoting public safety, reducing inequality and piloting national agreements with central government. He was appointed to the bi-national Safety Authority, the regulatory body for the Channel Tunnel, and chaired the safety and response arrangements for the fixed link.

He has been a Non-Executive Director of the Fire Protection Association and is currently a school governor and a trustee of a Kent-based hospice. He was awarded the Queens Fire Service Medal in 2004 and made a Commander of the Order of the British Empire in 2009.

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